Contact Us
Last Updated: January 23, 2026
Get in Touch
We're here to help! Whether you have questions about our service, need technical support, or want to learn more about our subscription plans, our team is ready to assist you.
Customer Support
Our dedicated support team is available 24/7 to help you with:
- Technical issues and troubleshooting
- Account setup and activation
- Subscription inquiries and upgrades
- Billing questions and refund requests
- General questions about our service
Contact Methods
WhatsApp Support (Fastest Response)
Number: +212 641 520 118
Availability: 24 hours a day, 7 days a week
Response Time: Usually within 5 minutes
Email Support
Email: streamonlinever@gmail.com
Response Time: Within 24 hours
Best For: Detailed inquiries, documentation requests, formal correspondence
Business Address
Velino TV
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Note: This is our registered business address. As a digital service provider, we do not have a physical storefront for walk-in customers. All support is provided remotely via WhatsApp and email.
Business Hours
| WhatsApp Support | 24/7 (Always Available) |
| Email Support | 24/7 (Response within 24 hours) |
| Technical Support | 24/7 (Always Available) |
Frequently Asked Questions
Before contacting us, you might find your answer in our FAQ section:
Feedback & Suggestions
We value your feedback! If you have suggestions for improving our service or want to share your experience, please reach out to us. Your input helps us serve you better.
Report an Issue
If you're experiencing a problem with our service, please provide the following information when contacting us:
- Your subscription email or order number
- Device type and model you're using
- Description of the issue
- Screenshots or error messages (if applicable)
- Steps you've already tried to resolve the issue
This information helps us resolve your issue faster.