Shipping & Delivery Policy
Last Updated: January 23, 2026
Digital Product Delivery
Velino TV is a digital subscription service. All our products are delivered electronically, meaning there is no physical shipping involved. Your subscription is activated immediately upon successful payment.
Instant Delivery
Upon completing your purchase, you will receive:
- Delivery Time: Instant (within 5 minutes of payment confirmation)
- Delivery Method: Via WhatsApp to your registered phone number
- What You Receive: Login credentials, setup instructions, and activation details
- Support: 24/7 setup assistance via WhatsApp
Delivery Process
Here's what happens after your purchase:
- Payment Confirmation: You receive an instant confirmation of your payment
- Account Setup: Our system creates your subscription account within minutes
- Credentials Delivery: Your login details are sent via WhatsApp
- Setup Guide: Step-by-step instructions for your specific device
- Activation Support: Our team is available to help you get started
Delivery Costs
As a digital service, there are no shipping or delivery fees. The price you see at checkout is the total price you pay. No hidden costs, no additional charges.
| Region | Delivery Cost | Delivery Time |
|---|---|---|
| Worldwide | FREE | Instant (within 5 minutes) |
Service Availability
Our digital streaming service is available worldwide. However, the content and channels available may vary depending on your location. All subscription plans include:
- Access to 55,000+ live TV channels
- 150,000+ movies and TV series
- 4K and HD quality streaming
- Multi-device support as per your plan
- 24/7 customer support
Delivery Issues
If you haven't received your subscription details within 15 minutes of purchase, please:
- Check your WhatsApp messages (including spam/filtered messages)
- Verify the phone number you provided was correct
- Contact our support team immediately via WhatsApp at +212 641 520 118
- Email us at streamonlinever@gmail.com with your order details
We guarantee delivery of your subscription credentials within 1 hour of purchase, or we will process a full refund.
Order Tracking
As digital products are delivered instantly, traditional order tracking is not applicable. However, you can:
- Check your payment confirmation email for order reference
- Contact support with your email or phone number to verify your order status
- Your WhatsApp chat history serves as your delivery confirmation
Contact Us
For any delivery-related questions or issues:
- WhatsApp: +212 641 520 118 (Available 24/7)
- Email: streamonlinever@gmail.com
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom