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Privacy Policy

Last Updated: January 23, 2026

1. Introduction

Welcome to Velino TV ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

2. Data Controller

Velino TV is the data controller responsible for your personal data.
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: streamonlinever@gmail.com
WhatsApp: +212 641 520 118

3. Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, username, or similar identifier
  • Contact Data: Email address, phone number (WhatsApp)
  • Transaction Data: Payment details, purchase history, subscription information
  • Technical Data: IP address, browser type, device information, time zone, operating system
  • Usage Data: Information about how you use our website and services
  • Marketing Data: Preferences for receiving marketing communications

4. How We Collect Your Data

We collect data through:

  • Direct interactions: When you create an account, make a purchase, or contact us
  • Automated technologies: Cookies, server logs, and similar technologies
  • Third parties: Payment processors (Stripe), analytics providers (Google Analytics)

5. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfill your subscription orders
  • To provide customer support and respond to inquiries
  • To send you service-related communications
  • To improve our website and services
  • To detect and prevent fraud
  • To comply with legal obligations
  • To send marketing communications (with your consent)

6. Legal Basis for Processing

We process your personal data based on:

  • Contract: Processing necessary to perform our contract with you
  • Consent: Where you have given explicit consent (e.g., marketing emails)
  • Legitimate Interest: For fraud prevention and service improvement
  • Legal Obligation: Where we need to comply with legal requirements

7. Data Sharing

We may share your data with:

  • Payment Processors: Stripe for secure payment processing
  • Analytics Providers: Google Analytics for website analytics
  • Hosting Providers: Cloudflare for website hosting and security
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

8. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through Stripe (PCI DSS compliant)
  • Access controls and authentication
  • Regular security assessments

10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected:

  • Account Data: For the duration of your subscription plus 2 years
  • Transaction Data: 7 years for tax and legal compliance
  • Marketing Data: Until you unsubscribe or withdraw consent

11. Your Rights

Under GDPR, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Request restriction of processing
  • Right to Portability: Receive your data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at streamonlinever@gmail.com.

12. Cookies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, see our cookie categories:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage (Google Analytics)
  • Marketing Cookies: Used for advertising purposes (Meta Pixel)

13. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

14. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

15. Contact Us

For privacy-related inquiries or to exercise your rights:

  • Email: streamonlinever@gmail.com
  • WhatsApp: +212 641 520 118
  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

You also have the right to lodge a complaint with a supervisory authority, such as the UK Information Commissioner's Office (ICO) at ico.org.uk.