Refund Policy

100% Money-Back Guarantee

At Velino TV, we pride ourselves on the quality of our service. That's why we offer a comprehensive refund policy to ensure your satisfaction.

Eligibility for Refund

You are eligible for a full refund if:

• We are unable to solve technical issues you are experiencing with our service.
• The service is not compatible with your device despite our support team's efforts.
• You request a cancellation within 7 days of your initial purchase.

Non-Refundable Circumstances

We may not be able to issue a refund if:

• The issue is caused by your own internet connection or hardware.
• You have violated our Terms of Service.
• You simply changed your mind after the 7-day guarantee period.

How to Request a Refund

To request a refund, please contact our support team at support@velino-tv.com with your order details and a description of the issue. We aim to process all refund requests within 24-48 hours.